Gallant VPS Troubleshooting Questions
The Gallant VPS Troubleshooting Section helps Mangers troubleshoot the three basic issues that may arise while using the Gallant VPS.
- Issues with no metatrader after logging into the account and/or an icon displaying missing plug-in
- Issues with Internet Explorer
- Browser crashes while using the VPS
1. Issues with no metatrader after logging into the account and/or an icon displaying missing plug-inA. There could be old or unsupported Java on your computer, or no Java software installed.
In this case, Users are requested to navigate to the Java Download page. It will identify the version of Java installed on your computer, or if Java is not installed on your computer. Download the most updated version of Java available on this same page.
B. Firewall/Anti-Virus/ISP is blocking the Application or Port for the Gallant VPS.
Client needs to unblock the application/port from their Anti-Virus/Firewall in
order to access the Gallant VPS from their browser.
In the case of Port Block issue, Login to your Gallant VPS Account and navigate to “Manage this VPS” and Click on “Mobile Access”. It should show the Port Number Associated to that account. You will need to ensure that this Port Number is opened with the ISP provider for any block or check for that port block on your local computer within the Firewall/Anti Virus.
2. Issues with Internet Explorer
There can be certain performance issues while using older versions of Internet Explorer. This is due to the limited support of Java based applications on Internet Explorer. For optimal usability, we always recommend using the Mozilla FireFox browser or Google Chrome Browser. They can be downloaded from here and here
respectively.
Download Mozilla Firefox
Download Google Chrome Browser
3. Browser crashes while using the VPS
Clients in-general experience this situation for one of two reasons:
Clients can experience this situation when either there are issues with broswer histroy/cache data or corrupted data, due to recent system activity.
A. Issues with Browser History/Cache Data
GOOGLE-CHROME BROWSER
1. Click the Wrench icon on the top-right position, next to address bar.
2. Select ”Options,” then navigate to the ‘Personal Stuff’ tab and select ‘Clear browsing data” and over there check for the following options:
- Clear Browsing Data
- Clear Browsing History
- Clear Download History
- Empty Cache
- Delete Cookies [unless you specifically need them]
3. Under the "Clear data from this period," select everything option and click the "Clear Browsing Data" button.
Tip: In Google Chrome, if you hit shift + esc, you can see which tab is taking the highest amount of resources and then you can identify the trouble-causing websites and act accordingly.
MOZILLA FIREFOX BROWSER
1. Click on the Tools in the top menu bar of the browser.
2. Select the Clear Recent History option and then in the new window that pops up:
3. Select ‘Everything’ in the “Time Range” and check the
- Browsing & Download History
- Cookies [unless you specifically need them]
- Cache
- Form and Search History [unless you specifically need them]
INTERNET EXPLORER BROWSER
1. Press the Alt key to unhide the top menu bar
2. Navigate to the Tools option and select the “Delete Browsing History”.
3. Select the option of “Delete files” for the following list of the items
- Temporary Internet Files
- Cookies [unless you specifically need them]
- History
- Form data [unless you specifically need them]
4. Apply the above settings
OPERA-BROWSER
1. Navigate to the Tools option on the Top menu bar of the browser
2. Select “Delete Private Data”
3. Now in the new window, click on the arrow icon for the ‘Show Detailed Options’ and check the following:
- Delete entire Cache
- Clear History of Visited pages
- Clear History of Downloads
- Clear Bookmarked Visited Time
4. Then click on "Empty Now" option for the settings to apply
SAFARI BROWSER FOR MICROSOFT WINDOWS
1. Select the “Gears” icon on the top-right part of the browser
2. Select the “Reset Safari” label
3. In the new pop-up window for Reset Safari check the following:
- Clear history
- Remove all webpage preview images
- Empty all cache
- Clear the downloads window
4. Remove all website icons and Select OK.
Tip: Make sure that you clear your browsing data at least once every 10 days, for
optimal performance of your browser.
B. Corrupted data, due to recent system activity
Data can get corrupted due to a variety of reasons while using a computer. Many a times a browser can get unstable and result in Browser crashes. In this case, the User needs to uninstall the Browser Program, Reboot his Computer and then Install the latest version of the Browser.
